Recently, a customer complained that their AOL Service was conflicting with another Internet Browser add-on. It appeared they had uninstalled this other Manufacturers software but there were some bits & pieces left on the computer. This is a common occurrence when uninstalling software. This is why I recommend using Revo Uninstaller which has additional tools to help remove any left-over bits. And, of course, if you would like to save yourself hours of searching the Internet and have a handy reference and website to use you can find this Software and more specific instructions in the Registered portion of the www.c-a-l-m-m.com website. It will explain using another free resource to extract even the most difficult to find and remove bits & pieces.